MDS Advantage


Depiction of person holding a dollar sign
Depiction of person holding a dollar sign

PROVEN

INDUSTRY LEADERS

We pioneered Secondary Collections and grew to encompass other areas with great success. Our company is relied upon by:

  • 5 of the 10 largest for-profit healthcare systems
  • 3 of the 10 largest healthcare systems (by hospital count)
  • The 7th largest not-for-profit healthcare system
  • The 4th largest healthcare system (by revenue)

 

UNIQUE COUNSELING APPROACH

We take a humanistic approach as it applies to collection strategy and interactions with guarantors/patients. We find that this “counseling” technique is more effective and helps to promote a positive public relations image for our client hospitals in their local communities.

HEALTHCARE EXCLUSIVE

Our focus is 100% on healthcare recovery. We have the expertise to service our clients efficiently and effectively. Licensed to collect in all 50 states, all accounts are serviced in a compliant, legal and ethical manner.

SMARTER, QUICKER COLLECTIONS

Consistent recoveries collected on accounts otherwise not recovered – improving service and establishing expectation of payment with your patients. Our skills, experience, high ethical standards and history of success have earned MDS a reputation as the industry’s preferred accounts receivable partner.

Depiction of person holding a lockDepiction of person holding a lock

TRUSTED

SECURITY YOU CAN TRUST

MDS maintains the SOC 2 Type II – Audit Information Security Management System certification. This internationally recognized certification serves as proof of our commitment to the security of the confidential information provided by our clients.

REDUNDANT NETWORKS & INFRASTRUCTURE

Data is replicated among five individual servers at five separate locations nationally. Data on each system is backed up on separate systems daily. This allows us to work accounts from any of our locations should an office be unavailable or closed.

 

COMPLIANCE & QUALITY

All collection trainers are ACA certified and our methodology is compliant with all state and federal laws and regulations, including HIPAA, FDCPA, TCPA, PCI and FCRA. MDS combines a team of seasoned collection professionals with state-of-the-art technology to offer customers efficient and effective recovery services.

CLIENT CONTACT STANDARDS

MDS is a dedicated partner that cares about the success of our clients. We utilize set standards for client communication and services to ensure your objectives are met. Our responsive team stays closely involved in your progress, performance and success.

Depiction of person drawing an x, an arrow and an oDepiction of person drawing an x, an arrow and an o

INNOVATIVE

ARTIFICIAL INTELLIGENCE

AI Bots evaluate new accounts for similar characteristics as previously placed accounts to yield payments rightly due from insurance carriers that went undetected earlier in the revenue cycle. Once identified, accounts are automatically prioritized in specific work queues for immediate recovery.

PAYMENT PLAN & SELF PAY FOLLOW-UP

Using Robotic Process Automation (RPA) follow-up actions are generated and triggered when certain conditions or set thresholds dictate. The RPA immediately recognizes and determines the best course of action to resolve the account.

 

CALL ROUTING

Embedded intelligence automatically detects and routes calls to specific call centers based on specific threshold tolerances, account characteristics and call center availability offering full demographic redundancy and workload balancing.

INTERNAL SCORING METHODOLOGY

MDS prioritizes accounts to identify those with ability to pay first. We are able to secure money for our clients as quickly as possible.