MDS understands the relationship between your hospital and community. As an extension of your business office, you can trust that we share your vision for excellence and dedication to quality. Our clients choose to partner with us for our compassionate and professional approach to communicating with your patients while achieving maximum account liquidation. These values comprise the core of our mission - to be the best.
The MDS Extended Business Office program is a customizable and seamless solution that provides proven results for patient collections. This methodology ultimately helps to lower the cost of business office operations and increase revenue.
Our Tenured management team applies their expertise to produce a complete process analysis and recommendations that include applied technologies, front-end modifications, and estimates of revenue cycle recoveries.
The MDS Extended Business Office program includes the following services:
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Self Pay - MDS provides an immediate solution that brings quality service and sense of urgency to your collection process. All accounts are worked methodically by applying a comprehensive approach to researching and calling patients, asking for payment in full on each and every call, and explaining account options. MDS prioritizes accounts utilizing our internal proprietary scoring methodology to identify those with the ability to pay first, applies skip-tracing technology, and cycles patient friendly letters on every account.
- Balance after Insurance/Co-Pay - MDS knows this inventory is the most collectable and uses various models to ensure contact is made with this group of patients. Our staff is fully versed in all areas of insurance, and can readily answer patient questions regarding coverage and their responsibility.
- Payment Plans - MDS has a Payment Plan solution to manage budget plan accounts. Agreed upon monthly minimums, due date and validation are implemented within our system. Reminder letters are sent prior to the due date, and should the plan default, the account is immediately sent to a representative to re-establish the plan. A variety of reports are provided that allow clients to project revenue and audit results.
- Insurance Follow-up - Our highly trained team of insurance collectors thoroughly review each account placed. Coverage is validated, and carrier and patient communication is expeditious and urgent. We have the ability to bill and re-bill to a variety of traditional payors. Our detailed reports provide billing feedback to assist in improving efficiencies on the front end.
- Denial Management - MDS has specialists who are well versed in handling soft and hard denials. We have a streamlined, efficient appeals process and are able to segregate data to help improve procedures within your billing areas. Urgency with carriers and patient involvement ensues on each and every account.
